Call forwarding allows a user to forward a call received depending on the call forwarding type, to another phone number. For instance, a user may choose to have a call forwarded to their cell phone while they are away, or in a business environment, forward a call to another user if they are currently on the phone.
Residential users can configure Call Forwarding for different situations utilizing the star codes below:
Call Forward, Always
Call Forward, Always has any call received by a user forwarded to another phone number or extension. From the user's telephone, first dial *72 and then the ten-digit telephone or extension the user would like the call forwarded to. Next, to enable Call Forward, Always, the user will then dial *40. To disable Call Forward, Always the user needs to dial *73.
Call Forward, Busy
Call Forward, Busy has any call received by the user while they are on the telephone to be forwarded to another phone number or extension. To enable Call Forward, Busy the user must first dial *41 to set the ten-digit phone number or extension to forward the call to. Next, to enable Call Forward, Busy the user will dial *90. To disable Call Forward, Busy the user needs to dial *91.
Call Forward, No Answer
Call Forward, No Answer forwards a call when the user does not answer the telephone. To set the number the call should forward to, the user dials *42 and the ten-digit telephone number or extension the call should be forwarded to. Next, to activate Call Forward, No Answer the user will then dial *92, and to disable Call Forward, No Answer the user will dial *93.
If you experience any issues with provisioning call forwarding via star codes, please contact our support team.
